Refund Policy

We want you to be satisfied with Comercii. This policy outlines when refunds are available, how to request one, and the timeline you can expect for processing. Unless otherwise stated in a written agreement signed by Comercii, this policy governs all refund requests.

Different fee types — recurring subscriptions, one-time setup fees, and custom development work — are subject to different refund rules. Please review the section that matches the charge you are asking about.

Comercii subscriptions are billed in advance on a monthly or annual basis. The following rules apply:

• 14-day window. New paid subscriptions may be refunded in full if cancelled within 14 days of the initial charge, provided the account has not been used for bulk data export, API scraping, or commercial publishing at scale.
• Monthly plans. After the 14-day window, monthly subscription fees are non-refundable. You may cancel at any time and will retain access through the end of the current billing period.
• Annual plans. After the 14-day window, annual plans are non-refundable. Cancellation stops the next renewal but does not trigger a pro-rated refund of the current term.
• Plan downgrades. Downgrades take effect at the next billing cycle. We do not issue pro-rated refunds for the difference between tiers.

Setup and onboarding fees cover work we perform before your site or account goes live — including brand research, design configuration, data migration, and integration setup.

Custom development, bespoke integrations, and scoped engagements (including those documented in a Change Order or Statement of Work) are governed by the specific terms of that written agreement.

In the absence of a written agreement, deposits for custom work are non-refundable once development has commenced. Milestone payments are non-refundable once the milestone has been delivered and accepted, or after 7 days if no written objection has been raised.

Certain costs passed through from third parties are non-refundable once the underlying service has been provisioned. These include, but are not limited to:

• Domain registrations and renewals
• SSL certificates
• Paid ad spend managed on your behalf
• Third-party API usage credits (e.g. AI model inference, SMS, email)
• Premium plugins, themes, or integrations

Where a third-party provider offers its own refund policy, we will facilitate a request on your behalf but cannot guarantee the outcome.

Refunds are generally not available in the following circumstances:

• The account has been suspended or terminated due to a violation of our Terms of Service
• Change of mind after the 14-day window on recurring subscriptions
• Failure to use features included in your plan, or features you did not configure
• Downtime, slowdowns, or service interruptions that fall within normal operating tolerances or scheduled maintenance windows
• Issues caused by third-party platforms changing their APIs, policies, or availability

Where we determine in good faith that a material defect on our side has prevented you from using a feature you paid for, we may offer a credit, partial refund, or service extension at our discretion.

To request a refund, email us at hello@comercii.com from the email address associated with your account, and include:

• Your account email and business name
• The invoice number or approximate date of the charge
• The amount you are requesting a refund for
• A brief description of the reason for the request

We will respond to refund requests within 5 business days with a decision or a request for additional information.

Once a refund is approved, we will issue it to the original payment method. Depending on your bank or card issuer, funds typically appear within 5–10 business days. International transactions may take longer.

If the original payment method is no longer available, we may issue the refund as an account credit or via bank transfer at our discretion.

If you have a concern about a charge, please contact us first so we can try to resolve it directly. Filing a chargeback without contacting us may result in immediate suspension of your account pending review.

We reserve the right to contest chargebacks we believe are invalid and to recover associated fees and costs from the account holder.

You may cancel your subscription at any time from your account settings, or by contacting hello@comercii.com. Cancellation stops future renewals; it does not automatically trigger a refund of charges already billed.

Your access to paid features remains active through the end of the current billing period. After that period, the account will revert to a free tier (where available) or become inactive.

We may update this Refund Policy from time to time to reflect changes in our services, applicable law, or business practices. Material changes will be communicated by email or in-app notice, and by updating the "Last updated" date above. The policy in effect on the date of your charge governs that charge.

Questions about this Refund Policy or a specific charge?